F. A. Q.
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F. A. Q.
Why Telecrane?
It is Safe, Reliable, and Easy to install and use.
The receiver is pre-wired for easy installation and features a durable casing with enhanced shock resistance.
FCC and industry Canada Certified.
It is fully programmable for customized and diverse applications for:
Industrial cranes and hoists
Mobile and truck hoists, tow trucks, and tail lifts
Construction cranes, concrete pumps, concrete mixers, and conveyors
Agriculture and forestry wood processing machines
Material mining and drilling equipment
Container handling
Automation
Logistics and gate operations
Ecology, Septic pumps, dust suppressors
And many other applications where remote controllers would be preferable.
How do you deliver the orders?
Telecrane USA normally uses UPS or FedEx Ground services for delivery of merchandise.
When do you deliver the orders?
Telecrane USA processes orders within 24 to 48 hours after order acknowledgment.
How will I know if my order is shipped?
When you place an order with Telecrane USA, we will send you an email confirmation to let you know when the shipment was made and its expected delivery.
How can I check on my order's delivery status?
To check the delivery status of your order, please send an email to support@TelecraneUSA.com including your order number and zip code. We will follow up and update you on the delivery status.
What does it mean when I am told my order is processing, shipped, item(s) not available or canceled?
Processing means we’ve received your order and are in the process of processing it.
Shipped means we’ve filled your order and handed to the designated courier. It’s on route to be delivered soon.
Item(s) Not Available means this portion of your order was not filled. A Customer Service Representative from Telecrane USA will be contacting you with more details.
Canceled means the order was canceled either by the customer or Telecrane USA . A Customer Service Representative will be contacting you with more details.
How long will it take for my order to be shipped?
Based on your requested shipping method, we will provide an estimated delivery date when you place your order. Estimated delivery dates vary due to carrier shipping practices, delivery location, and the items you order. When we use independent carriers to deliver orders, we base the estimated delivery dates on information provided by the independent carriers. Products may be delivered in separate shipments.
We deliver between 9:00 am and 5:00 pm, Monday through Friday, excluding holidays. We cannot determine your exact delivery time. Still, we can tell you if your order was shipped or if there are any problems with the delivery that have been reported to us by the delivery company that may delay delivery.
(Business days are defined as Monday through Friday, except holidays.)
What happens if my item arrived and is defective?
We apologize for the inconvenience.
Telecrane USA uses extra caution and checks each and every item delivered before actual shipment. However, we can not guarantee the product’s status after handing it to the carrier or during shipment. Each delivery covers standard UPS/FedEx insurance to cover the damage during the shipment.
In case of physical damage to the packing, please do not accept the package from the carrier. Make a damage report to the courier and inform Telecrane USA of such a case.
Telecrane USA will handle the matter with the carrier and provide you with a replacement product.
If you accepted the product from the carrier as good delivery, Telecrane USA will not be liable for any physical damages.
Do the products have a warranty? If so, for how long?
The Products are warranted against defects in material and manufacturing for one year from the date of shipment. Telecrane USA is responsible for necessary repairs during the warranty period as long as the Product can be proven defective.
How can I request a repair for my existing system?
Before shipping any items for repair, we should issue an RMA number for the repair. To request a repair, please contact support@TelecraneUSA.com or click here to request an RMA number to be issued. Once the RMA number is issued, you will receive an email with instructions on shipping the part for repair.
What is the turn-around time for repairs? How long will it take for items to be returned?
The repair turn-around time is usually between 3 to 6 working days, depending on the workload.
